The Quantum Blog

Knowledge That Propels You Forward.

Insurance Technology

Thu, Jun 21, 2018

TechSmallV1Developing the 21st century IT workforce requires insurance companies and agencies to not only integrate business and technology strategies, but also to rethink the insurance IT professional core competency. It wasn’ t long ago that insurance technology agents and associations were exhorted to align with the company, today, that’ s old advice. The IT mandate is to function as a unique company. Now providing basic technology solutions, insurance technology became a supplier of reliable business solutions for insurance agents and carriers.


Twenty-first century insurance agents and companies will be so intertwined with technology and culture as to be indistinguishable from one another.


Today, however, with a wide assortment of supplier choices from cloud computing, going digital, to outsourcing IT requires becoming a partner that provides strategic business value is essential. In forward thinking firms, it’ s enmeshed in the fabric of the corporate team and is in the culture contributing to strategic company decisions. For the clear majority of companies, however, a gap exists between how it’ s perceived versus where it ought to be to be able to stay the technology partner of choice. That gap is quickly widening in today’ s business world. In spite of lean technology budgets along with an intransigent maintenance to new growth ratio, C level degree expectancy are on the rise.


A few of those new abilities would not traditionally be correlated with IT, for example, while technical abilities appears on Google’ s eight habits for exceptionally effective managers manifesto, it falls in the very bottom, topped by training, enabling the staff and being a good communicator, amongst others. With that in mind, here are 11 key skills to help insurance IT organizations and associations close the skills gap:


  1. Enabling change: Drive change using purpose and intent rather than just letting it happen.
  2. Leadership: Make key mind-set shifts and embrace the behaviors that enable excellence.
  3. Consensus building: Resolve power struggles, dissolve resistance to change along with gain needed support through persuasion, trust building along with rapport.
  4. Business acumen: Understand the company environment, challenges, responsibilities and pressures.
  5. Communication: Successfully communicate with individuals by listening, developing empathy, using diplomacy, sharing your skills and dealing with emotions.
  6. Strategic focus: Operate from a combined view of clear, finite priorities as opposed to fighting fires.
  7. Organizational understanding: Step out of IT along with understand the factors that influence your endeavors, such as key stakeholders and their power levels, relationships and previous histories with one another.
  8. Problem solving: Work through complexities with respectful negotiation and conflict management skills.
  9. Project direction: Balance the art of project management with the science.
  10. Technical understanding: Continually educate yourself and customers on how a company can differentiate itself through technology enabled capabilities.
  11. Client orientation: Build a service strategy that’ s dedicated to the client’ s best interests.

Twenty-first century insurance agents and companies will be so intertwined with technology and culture as to be indistinguishable from one another.


Mark Van Horn, President


Quantum Integrated Systems


Commercial insurance technologies including comparative raters & consumer insurance purchasing products.


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